It would appear that some owners of the Asus Transformer Prime are reporting problems when they try to update to the latest version of Android, Android 4.0 Ice Cream Sandwich.
A number of users have been met with a message which says ‘unknown serial number’ when they try to apply the Android 4.0 ICS update to their Transformer Prime tablet.
Asus have responded to the problem over at the XDA Developers, and have offered a potential fix, which you can see below, although it would appear that this fix is not working for everyone.
As for the Serial Number Unknown problem, please try doing a factory reset. If it does not work the first time, after the reboot, please try it again and once at the desktop, wait about 10~15 minutes for the system to sync with the server. So far this has worked for users I am directly assisting at the moment on another forum but it has not worked on two particular units that were returned yesterday.
The potential fix comes from Asus’s Gary Key, who has also said that the company hasn’t released an official statement on the issue as they are unsure of a solid fix for the problem.
We would be interested to heard from our reader who own an Asus Transformer Prime, if you have managed to get you hands on one, let us know if you have had this problem or whether you were able to upgrade to Android 4.0 and didn’t experience the issue.
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